Classic Moments of my Internet Experiences
Name: Marvin Scott
Subject: Response to PowerComputing Tech Support "Sucks"
Date: December 12, 2000
>PowerComputing Tech Support is non existant. I cannot get >a real person on the Tech phone lines to talk to. I have >tried for three days this week on the 800 number to get >through and have put on permanent hold. I can't get in to >talk to anyone. Its web resources are not satifactory. You >try sending e-mail and they never answer.
>To put it blunty, PowerComputing Tech Support sucks.
>I have a PCP 210 that crashes in the Finder and in other >applications intermittently. I have reformated the drive >and reinstalled all the software. I am at my wits end and >want to get the machine looked at by Power, but I cannot >even get through to anyone there to talk to.
>It is very frustrating.
Hello Mr. Paul Haberle,
For starters, I apologize for the inconvience you have received with our company. Please let me assure you that we did everything possible to ensure your satisfaction. We do care about our customers thoughts and applaud you for your honesty. However, since you have not returned our E-Mails, we thought we could respond to you in this Discussion Forum.
Our phone lines have been in perfect working order for some time. Perhaps you were trying to call an adult number or were incapable of using a modern touch-tone phone. As to the claim that our web resources, .."are not satisfactory." We regretfully disagree with you. Our website has the latest and most informative technical support library and staff available. We at PowerComputing think you might have been trying to access another companies website or perhaps you don't even know what a website is.
I beg to differ on your next point. PowerComputing does not suck. Your mother, however, is a different story. If you had reported these problems within 30 days of your purchase we could have helped you. But since you do not understand primary internet skills, we cannot help you now.
Head Tech Supervisor
Posted by DanmanX
at 1:01 PM EST